
SHIPPING POLICY
Order Processing and Shipment:
Our suppliers are located in Texas, Florida, Georgia, California, and North Carolina. All of our furniture is shipped supplier-direct to the buyer. If your order is in stock and we process the charges to your credit card, it will ship within 4-7 business days from the date of your order. We ship via UPS, FedEx, USPS and DHL for larger freight. ETA times can vary depending on the carrier. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@landhillbeds.com or our online chat, available 24/7.
Items not in stock at time of order can be backed-ordered at the buyer’s request. Buyer will be notified when item is available.
Damages or missing parts
Please note that the recipient must open and inspect the contents of all boxes immediately upon arrival to report any damages or defects. Take pictures of all damages. Any claims for damages need to be reported within 60 business days to qualify for credits or adjustments. For the proper handling of any issues that may arise, please keep all boxes and packing materials until the product is confirmed to be in good working order.
We want your experience to be perfect from start to finish. Should you find any issues upon delivery, please contact us at 833-221-5680 or returns@landhillbeds.com and our team will ensure your issue is resolved as quickly and efficiently as possible.
Should you need to return your merchandise, please first review our return policy. Once an order has shipped, it cannot be cancelled, rerouted or redirected. Please do not refuse the delivery of any non-damaged shipment as this may result in additional restocking fees, the loss of the product, and may void any possibility of a refund. Refused deliveries will incur the roundtrip shipping costs.
RETURN & REFUND POLICY
- Any claim for defective merchandise must be packed in Furniture of America's Original Boxes without any writing on the box. Claims for defects or missing parts must be made within 60 days. After 60 days there is no service agreement. No Exception.
- If you encounter a defect in your product, we are truly sorry. Pictures are required to claim defective merchandise with a copy of an invoice. A Return Authorization number is also required. Contact us at returns@landhillbeds.com for returns to receive a Return Authorization number.
- We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
- There will be a 20% re-stocking fee for all returned items. (Call for details).
- Any claims for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
- All returned shipments must be freight prepaid with RMA number and original invoice.
- No cash refunds. Exchange and credit only.
- Any exchange for defective merchandise will be shipped with the next order to customers warehouse only.
- For all damage claims, please have the original invoice and RMA number.
Remorse
We do not accept returns due to customer remorse or aesthetic dissatisfaction.
HAVE ADDITIONAL QUESTIONS?
Please contact us at 833-221-5680, Chat, or returns@landhillbeds.com, Monday through Friday.